1. Introduction

Fast POA Dubai ("we," "us," "our," or "the Service Provider"), operated by Tulou Al Fajer Documents Clearing Services, is committed to protecting your privacy and handling your personal data with transparency and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.fastpoadubai.com (the "Website") and use our Power of Attorney facilitation services.

By accessing or using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you disagree with the terms of this policy, please do not access or use our Services.

2. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our Services.

2.1 Information You Provide Directly:

• Personal Identification Information: Full name, date of birth, nationality, passport number, Emirates ID number, contact details (email address, phone number), residential address.
• Documentation: Scanned copies of your passport, Emirates ID, visa page, and any other supporting documents required for the POA process.
• Service-Specific Information: Details related to the Power of Attorney, including the appointed agent's information, scope of authority, property details (if applicable), and purpose of the POA.
• Financial Information: Payment details necessary to process transactions. Please note that all payment transactions are processed through secure third-party payment gateways, and we do not store your complete credit card or bank account information on our servers.
• Communication Data: Records of your correspondence with us, including emails, chat logs, and notes from phone or video calls.

2.2 Information Collected Automatically:

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our Website and Services, including pages visited, time spent on pages, clickstream data, and the dates and times of your visits.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Services, including preparing your POA documentation.
• To conduct the mandatory identity verification via secure video call.
• To communicate with you regarding your service request, updates, and customer support.
• To process your transactions and send related information, including confirmations and invoices.
• To comply with legal and regulatory obligations under UAE law.
• To improve, personalize, and expand our Website and Services.
• To send you administrative information, such as updates to our terms, conditions, and policies.
• To detect, prevent, and address technical issues, fraud, or security breaches.

4. Legal Basis for Processing (GDPR Consideration)

For users subject to the General Data Protection Regulation (GDPR), our legal basis for collecting and using your personal information includes:

• Performance of a Contract: Processing necessary for the provision of our Services as requested by you.
• Legal Obligation: Processing necessary to comply with our legal obligations under UAE law.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Services and preventing fraud, where such interests are not overridden by your data protection rights.
• Consent: Where required by law, we will obtain your explicit consent for specific processing activities.

5. How We Share Your Information

We may share your information in the following situations:

• With Government Authorities: We are required to share your information and documentation with UAE government authorities (e.g., Notary Public, Ministry of Justice) to complete the POA attestation process.
• With Service Providers: We may share information with trusted third-party vendors who assist us in operating our Website, conducting our business, or servicing you (e.g., payment processors, IT service providers, secure cloud storage providers), subject to strict confidentiality agreements.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, access controls, and secure data storage.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill our legal and regulatory obligations (such as record-keeping requirements under UAE law), resolve disputes, and enforce our agreements. Typically, we retain client files and related data for a minimum of 1 month after the completion of services, unless a longer retention period is required or permitted by law.

8. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request restriction of processing your personal data.
• Right to Data Portability: Request transfer of your data to another organization.
• Right to Object: Object to our processing of your personal data.

To exercise these rights, please contact us using the details in Section 12. We may need to verify your identity before processing your request. We will respond to your request within a reasonable timeframe as required by applicable law.

9. International Data Transfers

Your information, including personal data, is processed at our operating offices in Dubai, UAE, and in any other places where the parties involved in the processing are located. UAE data protection laws apply. If we need to transfer your data outside the UAE, we will ensure appropriate safeguards are in place as required by law.

10. Third-Party Links

Our Website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at: